FAQs

Products and Care

What does Lucky Pet NY Corp sell?
Our online collection includes toys, travel accessories and grooming tools for dogs and cats.

How do I choose a size or carrier?
Compare your pet's measurements with the dimensions and any stated maximum weight on the product page. Allow comfortable movement and ventilation. Contact us if a required specification is missing; do not guess a load limit.

Are toys and grooming tools suitable for every pet?
Suitability depends on your pet's size, coat and habits. Follow the product directions, supervise use and replace damaged items. Use the listed care instructions rather than assuming all products are machine washable.

Shipping and Tracking

Where do you ship and what does it cost?
We ship within the United States. Standard shipping is free on all orders with no minimum purchase.

When will my order arrive?
Allow 1–2 business days for processing plus 4–6 business days for transit: an estimated 5–8 business days in total. Shipping business days are Monday–Saturday, excluding public holidays. Sunday is closed. Our processing cutoff is 3:00 PM New York local time.

How do I track my order?
Use the tracking link emailed when your order ships. Allow up to 48 hours after dispatch for the carrier's first update.

Can I cancel or change my address?
Contact us immediately. Changes and cancellations can be made only before dispatch. Once shipped, our return policy applies.

Returns and Payments

How long do I have to request a return?
Contact us within 30 calendar days after delivery. 

Who pays return shipping?
We pay for damaged, defective or incorrect items. You pay the actual cost for a change-of-mind return; any label cost is disclosed before you agree. There is no restocking fee. Returns are by mail only.

Can used grooming items be returned?
Opened or used hygiene-sensitive items are not eligible for change-of-mind returns. Damaged, defective or incorrect items remain eligible for assessment. Other change-of-mind returns must be unused, clean and free of pet hair, odors and stains.

When will I get my refund?
Approved return refunds are issued to the original payment method within 10 calendar days after we receive your returned item. This period includes inspection and refund processing. Your bank may take additional time to post the credit. We accept exchanges requested within 30 calendar days after delivery, subject to return eligibility and replacement availability. Contact us before sending the item back. We cover return shipping for damaged, defective or incorrect items; you pay return shipping for preference or size changes. Standard U.S. shipping of the replacement is free.

Which cards do you accept?
Visa, Mastercard, Maestro, American Express, JCB, Discover and Diners Club through ONERWAY (Direct), as displayed at checkout. Prices are in USD.

See our Shipping Policy, Return & Refund Policy and Payment Policy for full details.

Contact Lucky Pet NY Corp

Business Name: Lucky Pet NY Corp
Address: 240 Prospect Park W # A, Brooklyn, NY 11215, United States
Phone: +1 718-369-4268
Email: support@luckypetnycorp.shop

Business Hours

  • Monday: 8:30 AM–7:00 PM
  • Tuesday: 8:30 AM–7:30 PM
  • Wednesday–Saturday: 8:30 AM–8:30 PM
  • Sunday: Closed

Time Zone: Eastern Time (New York, USA)