Shipping policy

Policy Applicability

This Shipping Policy applies to orders placed on luckypetnycorp.shop for delivery within the United States. It explains our shipping charges, processing and delivery timelines, carriers, tracking, and procedures for delivery issues and cancellations.

Where We Ship

Lucky Pet NY Corp currently ships only within the United States.

We do not offer international shipping or deliver orders outside the United States.

Shipping Costs

We provide free standard shipping on all orders within the United States.

There is no minimum purchase requirement. Whether you purchase one item or several, your standard shipping charge is $0.00.

Any applicable sales tax is displayed separately at checkout before you complete your purchase.

Shipping Carriers

We arrange standard delivery through carriers such as UPS, FedEx, or USPS, depending on the parcel and delivery address.

The carrier assigned to your shipment and its tracking details are included in your shipping confirmation email. Carrier selection may vary between orders.

Order Cutoff and Business Days

Our daily order processing cutoff is 3:00 PM, Monday–Saturday, New York local time.

Orders placed before the cutoff enter our processing schedule that business day. Orders placed at or after the cutoff enter processing on the next business day. Placement before the cutoff does not guarantee same-day dispatch.

For this policy, business days are Monday–Saturday

Carrier delivery schedules may vary, and some carriers or services may not operate on Saturdays or holidays.

Order Processing Time

We process orders within 1–2 business days.

During processing, we confirm payment, check the order details, prepare the items, and arrange shipment. This period takes place before your parcel is handed to the carrier.

Your order confirmation email acknowledges receipt of your order. A separate shipping confirmation is sent when it is dispatched.

Shipping Transit Time

Estimated shipping transit time is 4–6 business days after dispatch.

Transit time covers the carrier’s transportation of your parcel to your delivery address. It does not include order processing time.

The delivery estimate may be affected by the carrier’s operating schedule, your location, public holidays, or unexpected disruptions.

Total Estimated Delivery Time

Your total estimated delivery time is 5–8 business days from order placement, combining:

Processing Time: 1–2 business days
Transit Time: 4–6 business days
Total Estimated Delivery Time: 5–8 business days

These are estimated timeframes, rather than guaranteed arrival dates. If a delay affects your order, contact us so we can check its progress.

Shipping Confirmation and Order Tracking

Once your order ships, we email your tracking number and carrier tracking link to the address provided at checkout.

Please allow up to 48 hours after dispatch for the carrier’s first tracking update. Tracking information may be issued before the carrier completes its first scan.

Open the tracking link in your shipping confirmation email to view updates. If you cannot find the email, check your spam or junk folder.

If tracking remains unavailable after 48 hours, contact support@luckypetnycorp.shop with your order number.

Separate Parcels and Missing Items

If your order ships in separate parcels, we provide tracking information for each shipment when available. Parcels may arrive on different days, with no additional standard shipping charge.

If an item is missing, check whether your shipping confirmation identifies a separate shipment. Contact us with your order number and the missing item’s name if you need assistance.

Damaged, Defective, or Incorrect Items

Please inspect your parcel and its contents after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Provide your order number, a description of the issue, and photos of the item, packaging, and shipping label where available.

Keep the item and packaging while we review the issue. We will assess the information and arrange an appropriate replacement, return, or refund.

We cover return shipping costs for damaged, defective, or incorrect items. Contact us before sending anything back so we can provide authorization, a prepaid label, and mailing instructions.

Delayed or Lost Parcels

If your estimated delivery window has passed, tracking stops updating, or your parcel appears lost, contact us with your order number and tracking details.

We will check the shipment with the carrier and assist with resolving the issue. If the parcel is confirmed lost or undeliverable, we will arrange an appropriate replacement or refund.

Tracking Shows Delivered, but the Parcel Is Missing

Check your mailbox, entrance, designated delivery area, and any delivery information supplied by the carrier. Ask household members or building management whether they accepted the parcel.

If you still cannot locate it, contact us. We will review the delivery details and assist with the carrier investigation.

Delivery Address Changes

Please provide a complete and accurate shipping address, including any apartment or unit number.

To request a correction, contact us immediately with your order number and the updated address. Address changes can only be made before dispatch.

Once your parcel has shipped, an address change may not be possible. Contact us so we can check the available options with the carrier.

Unsuccessful Deliveries and Returned Parcels

If a parcel is returned because of an incorrect address, an unsuccessful delivery attempt, or failure to collect it, contact us to discuss redelivery or a refund.

Any proposed additional redelivery cost will be explained and agreed with you before another shipment is arranged.

If the delivery error was caused by us, we will correct it at our expense.

Order Cancellations

To request cancellation, email support@luckypetnycorp.shop or call +1 718-369-4268 as soon as possible. Include your order number.

We can approve cancellation only before dispatch. A cancellation request does not automatically cancel your order; please wait for our confirmation.

Approved cancellation refunds are issued to the original payment method within 10 calendar days after cancellation approval. Your bank or payment provider may require additional time to display the credit.

If your order has already shipped, you may request a return after delivery under our Return & Refund Policy.

Returns After Delivery

You may request a return within 30 calendar days after delivery, subject to our return conditions.

Returns require prior authorization and are accepted by mail only. Review our Return & Refund Policy for eligibility, return shipping costs, mailing instructions, and refund timelines.

Contact Lucky Pet NY Corp

Business Name: Lucky Pet NY Corp
Phone: +1 718-369-4268
Email: support@luckypetnycorp.shop
Address: 240 Prospect Park W # A, Brooklyn, NY 11215, United States

Business Hours

  • Monday: 8:30 AM–7:00 PM

  • Tuesday: 8:30 AM–7:30 PM

  • Wednesday–Saturday: 8:30 AM–8:30 PM

  • Sunday: Closed

Time Zone: Eastern Time (New York, USA)