Payment Policy

At Lucky Pet NY Corp, we are committed to providing a secure, transparent, and convenient online shopping experience. Our Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing, order confirmation, and refunds.

By placing an order through luckypetnycorp.shop, you agree to the payment terms outlined below.

Accepted Payment Methods

Lucky Pet NY Corp accepts the following major credit and debit cards for online purchases:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

All payments are processed through the secure payment options available at checkout. The availability of individual payment methods may depend on your card issuer, location, and the payment services enabled on our website.

We do not currently offer Cash on Delivery (COD).

Currency and Product Pricing

All product prices displayed on luckypetnycorp.shop are listed in United States Dollars (USD).

  • Product prices are clearly displayed on individual product pages.

  • Applicable sales taxes, if any, are calculated and displayed during checkout.

  • We offer free standard shipping within the United States, as described in our Shipping Policy.

  • The final payable amount is displayed before you confirm your purchase.

  • Prices and promotional offers may change without prior notice, but changes will not affect orders that have already been confirmed.

Secure Payment Processing

Protecting our customers' payment information is important to us.

Payments are handled through secure third-party payment processing services integrated with our Shopify-powered online store.

  • Payment information is transmitted through encrypted connections.

  • We do not directly store complete credit or debit card numbers, card security codes (CVV), or sensitive card authentication information in our store records.

  • Payment authorization and verification are managed by the applicable payment service providers and financial institutions.

  • Additional security verification may be required by your card issuer.

Although we take reasonable measures to protect customer information, no online transmission or electronic storage system can be guaranteed to be completely secure.

For additional information about how we handle personal information, please review our Privacy Policy.

Payment Authorization and Order Confirmation

When you place an order, your selected payment method will be submitted for authorization through the payment processor.

Once your order is successfully placed:

  • You will receive an order confirmation email containing your order details.

  • Your payment may be authorized or charged according to the payment processing settings applicable to your purchase.

  • Our team may contact you if additional verification is necessary.

  • Orders are processed after the required payment authorization or confirmation has been completed.

An order confirmation does not guarantee fulfillment if a payment is declined, suspected fraud is detected, or an item becomes unavailable.

If an order cannot be fulfilled after payment has been collected, we will contact you regarding the available resolution, including an applicable refund.

Failed or Declined Payments

A payment may be declined for several reasons, including:

  • Insufficient available funds.

  • Incorrect card information or billing details.

  • An expired or restricted payment card.

  • Security restrictions imposed by the card issuer.

  • An unsuccessful payment verification.

  • Temporary payment processing or network issues.

If your payment is declined, please verify your information and try again or contact your card issuer.

Lucky Pet NY Corp cannot override a payment decision made by your financial institution or payment processor.

Billing Information and Fraud Prevention

Customers must provide accurate and complete billing and contact information when placing an order.

To maintain a secure shopping environment, we reserve the right to review, verify, hold, or cancel orders where there are reasonable concerns regarding unauthorized transactions, inaccurate information, or suspected fraudulent activity.

If additional verification is required, our team may contact you using the information provided during checkout.

We will never request your complete payment card number, CVV, or online banking password through email or telephone.

Refunds and Payment Reversals

We offer a 30-day return policy for eligible products, subject to the conditions outlined in our Return & Refund Policy.

For approved returns:

  • Refunds are issued to the original payment method used for the purchase.

  • Approved refunds are issued within 10 calendar days after we receive the returned item. This period includes inspection and refund processing.

  • Additional time may be required for your bank or card provider to post the refund to your account.

  • We do not charge a restocking fee.

  • Return shipping costs depend on the reason for the return, as explained in our Return & Refund Policy.

If your original payment method is no longer active, please contact our support team for assistance. Alternative refund arrangements, where permitted, are subject to verification and applicable payment processing requirements.

For complete details, please visit our Return & Refund Policy.

Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests are subject to the order's processing and fulfillment status.

  • Cancellation can be approved only before dispatch. A request does not automatically cancel an order; please wait for our confirmation.

  • Once an order has been shipped, cancellation may no longer be possible.

  • If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

  • Approved cancellation refunds are issued to the original payment method within 10 calendar days after cancellation approval. Your bank or payment provider may require additional time to display the credit.

Please review our Shipping Policy for additional information about order processing and delivery.

Payment Disputes and Chargebacks

If you notice an unfamiliar transaction, incorrect charge, or billing issue related to an order, please contact us first so that we can investigate and assist with resolving the matter.

You also retain the right to contact your card issuer or payment provider to dispute a transaction in accordance with applicable laws and card network rules.

We may provide relevant transaction and order information to the payment provider when responding to a payment dispute.

Contact Information

If you have questions regarding payments, billing, refunds, or order transactions, please contact us.

Business Name: Lucky Pet NY Corp
Website: https://luckypetnycorp.shop
Email: support@luckypetnycorp.shop
Phone: +1 718-369-4268
Business Address: 240 Prospect Park W # A, Brooklyn, NY 11215, United States

Customer Support Availability: Monday – Saturday
Closed: Sunday
Time Zone: Eastern Time (New York, USA)

Our customer support team will be happy to assist with payment-related inquiries during regular business hours.

Changes to This Payment Policy

Lucky Pet NY Corp reserves the right to update this Payment Policy when necessary to reflect changes in accepted payment methods, payment processing practices, applicable regulations, or business operations.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy periodically.

Thank you for shopping with Lucky Pet NY Corp.